During checkin, I inquired about the smell and was told that 'it doesn't smell like that upstairs at all'. When my sister and I walked into the lobby, the stench of smoke was overwhelming. ANOTHER call to the front desk, only to be told that room service closes 'at 6 or 7, I'm not sure'- despite the fact that the menu stated room service is available till 10 PM - 'but there's a 24 hour deli on the nonsmoking side, you can. Then, no answer at the room service number. Another call to the front desk, and they sent one up. The next fiasco ensued when we tried to get room service.įirst, no room service menu in the room. yet there were no nonsmoking rooms left according to the front desk. I called the hotel days before my arrival and my reservation was noted with a late checkin of 10 PM to allow for possible flight delays etc. Nobody could tell me why my nonsmoking room was not held for me. Having specifically booked a nonsmoking room, and being allergic to cigarette smoke, I inquired at the front desk about the mixup, and was told that 'the way it works is, when all the nonsmoking rooms are gone, you get what's left' Not only did the entire hallway stink, but our room was equipped with ashtrays and also reeked of smoke.

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